Senior Technical Analyst

Salary - £48,979

Work Type - Hybrid

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As a Senior Water Network Technical Analyst, you'll play a crucial role in shaping and implementing best practices across our network. You'll dive into a variety of challenges-whether identified internally or through cutting-edge external sources-and transform them into actionable insights that drive excellence.

Your expertise will ensure consistent and effective information flow across our Water Network family, turning lessons learned into strategic improvements. You'll be instrumental in developing and supporting initiatives that empower our field teams, ensuring they're equipped with the latest knowledge and skills to excel.

If you're a dynamic problem-solver who thrives on innovation and collaboration, this role offers you the chance to leave a lasting mark on our operations and drive forward our commitment to excellence

Accountabilities & Responsibilities

You will be responsible for:

• Drive Operational Excellence - Support the Network Technical Team in implementing best practices and operational improvements across all network hub areas.
• Optimise Performance - Play a key role in developing and delivering streamlined processes that enhance efficiency and effectiveness.
• Be the Network Link - Work as part of a dedicated team ensuring seamless collaboration and procedural consistency across network hubs.
• Provide Expert Technical Insight - Act as a go-to advisor, offering independent and holistic technical support for both local and wider hub areas.
• Champion Quality & Consistency - Help implement a unified approach to managing quality performance, ensuring best practices are upheld.
• Ensure Compliance & Standards - Support the Technical Assurance & Compliance Manager in rolling out policies that drive consistency and excellence across the network.
• Lead Root Cause Analysis - Serve as an impartial facilitator for technical reviews, ensuring thorough and effective Root Cause Failure Analysis (RCFA)

Technical Skills & Experience

• Process & Governance Excellence - Demonstrated ability to develop, embed, and enhance robust processes and procedures, ensuring effective governance across operations.
• Strategic & Technical Insight - Strong understanding of business drivers and how Water Network and Technical Compliance teams contribute to organisational success, backed by solid technical expertise in water network operations.
• Collaborative & Hands-On Support - Willingness to travel to site offices to work closely with local teams, offering practical guidance and fostering strong working relationships.
• Advanced Analytical & Communication Skills - Skilled in interpreting complex datasets using tools like Exasol, Tableau, and ArcMap, and confident in tailoring communications for diverse stakeholders.
• Continuous Improvement & Problem Solving - Proven track record of identifying root causes, implementing solutions, and driving ongoing optimisation through strategic improvement plans.

This role may not be eligible for the visa sponsorship

Qualifications

• Qualifications - Minimum HNC or NVQ Level 4, or proven relevant experience in Water Network operations, supported by a technical qualification.

Full UK Driving Licence - Essential for travel across network sites.

About the Team

As a Senior Water Network Technician, you'll join the team in driving best practices and innovation, turning challenges into actionable strategies. Your expertise will ensure seamless information flow, empowering field teams with the latest knowledge. If you thrive on problem-solving and collaboration, this is your chance to make a lasting impact!

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent