Senior System Engineer

Company

Japanese IT Company

Job Title

Senior Systems Engineer (Japanese speaking)

Location

London (Hybrid)

Salary

Up to 65,000 GBP

Visa Sponsorship

Available

Key Responsibilities

• Conduct system integration tasks for small-to-mid-sized projects, both on-site and off-site, for our company and customers.
• Perform system environment assessments and create site manuals.
• Identify risks and develop mitigation strategies.
• Transfer knowledge of customer environments and newly implemented settings to service desk engineers.
• Adhere to customers' IT policies and ensure all recommendations align with them.
• Lead and support other engineers within the team.
• Provide technical support to customers via phone, email, and online ticketing systems.
• Accurately diagnose and resolve customer issues in a timely manner.
• Deliver 1st, 2nd, and 3rd line support for customers and internal users as part of Service Desk Operations.
• Maintain support-related documentation, including site manuals, asset lists, and user guides.
• Proactively work to ensure efficient case resolution and high customer satisfaction.
• Act as an escalation point for small-midsized customers, assisting in complex issue resolution.
• Maintain customer systems on a regular and/or on-demand basis.
• Present at the customer's office on a regular and/or on-demand basis.
• Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.).
• Maintain licenses and run inventory regularly.
• Registration of manufacturers' support services such as Care Pack, etc.
• Manage third-party vendors in a helpful manner and build partnerships for the long term.
• Represent to third-party vendors on behalf of customers.
• Manage and control service and product delivery of third-party vendors.
• Manage customers' requirements and wishes for both technical and non-technical.
• Maintain a good customer relationship.
• Research new products and services.
• Assist and educate new staff members.
• Supervise and get all staff to keep IT goods secure and tidy.
• Lead junior and senior engineers with a high level of knowledge and experience.
• Assist pre-sales activities.
• Present pre-sales document/proposal to customers co-working with sales department.

Required Skills

• At least 3-5 years of hands on experience in Cisco switch and router design and implementation.
• At least 3-5 years of hands on experience in firewall design and implementation.
• Experience in LAN network design and implementation, including ISP coordination.
• Multi site VPN implementation experience.
• Proficiency in creating network design documentation (e.g., network diagrams, IP address lists).
• Experience with Windows services, including Active Directory (AD), DHCP, DNS, Group Policy (GPO), print queues, and shared folders.
• Knowledge of server and storage technologies in both physical and virtual environments.

Desirable Qualifications & Experience

• Cisco CCNP certification.
• Experience with virtualization platforms such as VMware and Hyper V.
• Familiarity with cloud services, including IaaS and PaaS solutions (e.g., Azure, AWS).

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding.