Senior Surveyor

Overall Responsibility:

The Senior Surveyor provides technical support to the Responsive Repairs Team and provide guidance as required including use of SOR, PPP inclusions and exclusions and technical diagnosis. This includes providing a high level of customer service to residents, ensuring a consistent approach across your team and assist with the development and implementation of our customer experience strategy.

Required to ensure there are sufficient systems in place to monitor Repair Surveyor workload, outputs and productivity while working within the repair responsibility guidelines and ensure effective repairs are carried out.

Providing a monthly report on the team activities to the Regional Property Manager. Ensuring that you and your team use systems and information available to ensure we maximise the benefits of information, deliver great services as safely as we can, checking and updating data as required.

Key Responsibilities and Outcomes

- The Repairs Team role is to ensure reactive repairs are diagnosed and delivered within agreed timescales and be of excellent quality. You will need to lead by example and be able to use analysis and trend identification on complaints to feedback to the team and contractors

- Assist the Regional Property Manager and Responsive Repairs Manager to achieve objectives and key performance indicators related to your service area

- The Senior Surveyor will support the Regional Property Manager and Responsive Repairs Manager to resolve complex building issues, disrepair cases and development of the responsive repairs team. He/she will develop an excellent contractor relationship with our internal and external contractors and stakeholders.

- The successful candidate will need to ensure control of expenditure in line with budget provision and that complex or planned work streams are formally passed to the correct team to manage

- This is your opportunity to make a huge difference to the communities in which we work, improving and maintaining our housing stock and customer relations

- Will be required to take part in the Out of Hours rota