Senior Supporter Stewardship Agent

Senior Supporter Stewardship Agent

Application Deadline: 22 September 2025

Department: Individual Giving

Employment Type: Permanent - Full Time

Location: London

Compensation: £27,675 per year + benefits

Description

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?

At Dogs Trust, we're incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We're looking for a Senior Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?

As a Senior Supporter Stewardship Agent, you will:

• oversee the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard
• have meaningful conversations with our supporters and solve any complex queries that arise
• liaise with other teams and departments to ensure supporter queries are resolved efficiently
• train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience

Interviews for this role are provisionally scheduled for week commencing 29th September 2025, and will take place on Teams.

Could this be you?

To be successful in this role, you'll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.