Senior Support Engineer: Escalations & Incident Leadership

A leading technology solutions provider is looking for a Principal Support Engineer in Milton Keynes. This senior role focuses on driving rapid resolution of complex customer issues through technical troubleshooting and API analysis. The ideal candidate has over 10 years of experience in technical support and will manage high-severity escalations while collaborating with various stakeholders. Strong expertise with Datadog and REST API tools is essential, alongside a commitment to improving the customer experience. Competitive salary and benefits offered.