Senior Support Engineer

Senior Support Engineer

Role Overview:

As a Senior Support Engineer, you will deliver Level 1 and 2 IT support to both internal and external users. Your responsibilities will include maintaining IT infrastructure, performing preventive maintenance, and driving continuous improvement initiatives across systems and processes.

Key Responsibilities:

• Manage, resolve, and escalate support tickets efficiently
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain IT equipment and peripherals
• Administer user accounts, permissions, and access controls
• Maintain Servers, network infrastructure, and backup systems
• Assist with infrastructure upgrades and system migrations
• Advocate for IT best practices and promote cybersecurity awareness

Requirements:

• Bachelor's degree in Computer Science or a related field (or equivalent experience)
• Minimum 3 years of experience in advanced IT support roles
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure AD, and Intune
• Experience with Linux systems, VMware, networking, and cybersecurity tools
• Fluency in French and German (minimum B2 level), with strong technical English proficiency