Senior Special Projects Manager
Posted 1 day 18 hours ago by relaytech.co
Senior Special Projects
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Our mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• 90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation
Work Alongside Industry Leaders
Diego Protas - Director of Platform Engineering
Diego, an expert in distributed systems and hardware architecture, is merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability
The Opportunity
The Senior Special Projects Manager leads high-impact initiatives that drive growth, automation, and operational excellence across Relay's networks (Sortation, Routing, etc). Reporting directly to the Director of Engineering, this role is central to delivering innovation and executing complex projects aligned with Relay's mission to transform e-commerce.
Partner with engineering and operations teams to bring automation and innovation to life across Relay's logistics infrastructure.
Lead end-to-end project execution - from scoping and planning to cross-functional coordination, milestone tracking, risk management, and reporting.
Drive a culture of continuous improvement by identifying bottlenecks and iterating on solutions to improve performance and scalability.
Some projects you will be leading are:
Sort to Light: Design and implement visual aid systems that enhance accuracy and precision in operative sortation workflows.
AI-Driven Performance Management: Leverage cutting-edge AI technology integrated with video and CCTV to equip sortation managers with actionable insights and real-time feedback loops for managing operative performance.
Faster Loading and Staging Through Technology: Identify and deploy next-generation tools that enable Relay to build industry-leading mechanisms for loading and staging data at high speeds.
Creative Problem Solving via Technology: Develop solutions to track bag location across the entire network in real time, using advanced sensors, data visualisation, and AI.
Who will Thrive in this role?
Minimum of 5+ years of experience in project management, strategic planning, or a related field.
Proven track record of successfully leading and delivering complex projects.
Exceptional communication and interpersonal skills.
Ability to succeed in a fast-paced environment and meet tight deadlines.
Highly organised and detail-oriented.
Adaptable and resilient in the face of challenges.
Driven and results-oriented with a proactive approach to problem-solving.
Engineering background is a bonus!
Who Thrives at Relay?
Aim with Precision: You define problems clearly and measure your impact meticulously.
Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect.
Compensation & Benefits
Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success.
Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.
25 days of holidays
Enhanced parental leave.
Hardware of your choice.
Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
Fast and Focused Hiring Process
Talent Acquisition Interview - Remote- 30 min
Key Stakeholder Interview - Onsite - 60 min
Case Study - Onsite - 75 min
Decision and offer within 48 hours; Our process mirrors our pace of work.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.