Senior Solutions Manager

Hello, we're Starling. We built a new kind of bank because we knew technology had the

power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We're seeking dynamic and results-driven Senior Solutions Manager to support the design, delivery, and continuous improvement of Business Banking solutions tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking Solutions team and work closely with propositions leads and banking solutions owners.

This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking solutions. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking solutions for our SME customers.

Key Responsibilities include:

1. Strategic Development:

• Design and implement Business Banking solutions that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank's overall SME strategy
• Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements

• Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives
• Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives

• Partner with 2nd line risk and compliance teams to ensure Business Banking solutions meet regulatory requirements and align with Starling's risk appetite
• Proactively identify potential risks and develop mitigation strategies

• Collaborate with operations teams to ensure seamless customer experiences across Business Banking products
• Monitor operational performance and customer feedback, driving continuous improvement initiatives

• Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs
• Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits

• Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability
• Provide regular reporting and insights to senior leadership, contributing to strategic planning

Experience:

• Demonstrable expertise in product management or solution delivery within banking or fintech, with a expert focus on SME customers
• Has a track record of creating sustainable banking solutions and has the 'trading mentality' to build a sustainable, profitable business whilst meeting all customer needs
• Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment

Skills:

• Good understanding of SME customer needs
• Deep knowledge of banking regulations and compliance requirements
• Excellent communication, collaboration, and stakeholder management skills
• Analytical mindset with the ability to interpret data and make informed decisions

Attributes:

• Customer-focused, with a passion for improving financial outcomes for Business Customers
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment
• Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.