Senior Software Engineer AI-Driven CRM Platform

ServiceNow is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows on the ServiceNow platform. You will own components end to end, collaborating with product, design, and platform teams to deliver high-quality, scalable solutions that leverage AI for faster, smarter customer processes.

You will work on end-to-end ownership, from design to delivery, focusing on performance, reliability, and continuous improvement, with opportunities