Senior Software Engineer - Customer Centric Engineering

View more categories View less categories Sector Customer Services ,Engineering ,Technology Role Senior Executive Contract Type Permanent Hours Full Time

Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our priority. Our cloud applications handle billions of transactions each day for 200,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly.

As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers.

You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you'll be doing:

• Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
• Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Support and Debug initiatives throughout R&D
• Develop high-quality, production ready Tools that can be used by internal users.
• Share your knowledge and help transform an organization from within by working with and coaching your team members
• Work closely with cross-functional teams across geographies.
• Mentor other junior engineers in the team.

What we're looking for:

• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
• Unparalleled troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Candidates having min of 5-10 years of relevant technical experience
• Extensive programming experience in Java or similar languages in development / debugging roles.
• Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.
• Bachelor's Degree. BS or MS in Computer Science preferred.
• Desirable skills: Lead teams/work across teams in delivering projects/running programs

There are opportunities for international travel for training and mentoring, but this position requires no formal travel.

Required Technical Skills:

• Fluency in an object oriented language; Java preferred
• Experience with a known IDE: Eclipse or IntelliJ
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
• Familiarity with core web technologies: HTTP, JSON, REST, XML
• Experience using Linux environments, such as Ubuntu

Desired (optional) Technical Skills:

• Previous Salesforce / development experience
• Front end development experience: Javascript, HTML5
• Experience with Oracle SQL developer
• Experience with mobile app development: iOS/Android Simulator
• Log parsing in Splunk

Company

About Us

We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Our Commitment to Equality

At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all.

"We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role." - Catherine Nichols VP Office of Accessibility, Salesforce

We are a Disability Confident Scheme member

Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form .

Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please accessEvenbreak's Career Hive for free resources, including one-to-one personalised career coaching.

Disability Inclusive Workplace

At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages.

The Office of Accessibility

Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all.

For more on the Office of Accessibility, visitour webpage .

Meet Our Equality Groups: Abilityforce

Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can't do this alone, and we don't have all the answers.

Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere !

Awards and Achievements

The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business.

ILO Global Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities.

Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities.
Member of Business Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.

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