Senior Site Reliability Engineer (SRE) - Guidewire Cloud Platform (Application)
Posted 1 day 18 hours ago by Dormont Manufacturing Co
About Guidewire
At Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.
Hundreds of insurers worldwide use Guidewire's products, running on our cutting edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.
We are searching for a Senior Site Reliability Engineer hungry for a rare chance to transform insurance with the industry's leading cloud platform. As a member of the SRE Application team, you'll be responsible for building and evolving our SRE practice for the application running on our Guidewire Cloud Platform. This is an opportunity to apply your expertise in automation, software engineering, and operational discipline to ensure our cloud based solutions' reliability, performance, and scalability.
Job Description What You'll Do- Collaborate with development teams to troubleshoot and solve problems, reducing customer impact.
- Develop automated runbooks and implement measures to handle issues proactively.
- Apply sound engineering principles and mature automation to our operating environments.
- Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform.
- Leverage your automation and software engineering expertise to optimize systems and eliminate toil.
- Document and examine incidents to improve processes and prevent future occurrences continuously
- Stay up to date with the latest industry trends, tools, and best practices in site reliability engineering.
- Contribute to a culture of innovation, learning, and continuous improvement.
- Participate in on call rotations to ensure the availability and reliability of our services.
- Proven experience as a Senior SRE or similar role, with a track record of improving system reliability
- Strong problem solving skills and the ability to analyze complex systems and devise effective solutions
- Excellent collaboration and communication abilities to work cross functionally and clearly document processes
- Experience with automation, monitoring, and performance optimization tools and techniques
- Dedication to maximizing uptime, scalability, and delivering an exceptional end user experience
- A passion for technology and a strong desire to continuously learn and grow your skills
- Alignment with Guidewire's mission to leverage technology to help protect and support others
- Strong software engineering background with experience in Python, Go, or Java, following best practices (SOLID, DRY, KISS) and writing clean, testable code
- Proven experience designing and deploying SLI's, SLO's, and Error Budgets
- Proven experience leveraging application performance monitoring (APM) and telemetry tools to ensure we maintain expected service levels for our applications.
- Proven experience triaging and debugging distributed systems on cloud infrastructure.
- Proven experience in designing and engineering CICD pipelines within K8S and legacy ecosystems
- Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog