Senior Services Manager

What you'll do

Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.

Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.

Oversee health and safety checks, risk assessments, and accurate service records.

Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.

Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.

Use technology confidently for planning, training, record-keeping, and team collaboration.

This is more than a job; it's your chance to make a real difference and grow as a leader in a workplace that truly care. Be part of one of the Uk's top 10 Great Places to Work!

You have

Strong people skills to motivate, support growth, and challenge behaviours that don't align with organisational values.

A deep understanding of customer circumstances and a passion for advocacy.

Experience of managing supported or care environments; experience in housing management is desirable

Experience in people management, including managing multiple services and/or managers.

• A vehicle insured for business use (mileage reimbursed).

You'll need an Enhanced DBS check done and we pay for that.

What's in it for you?

34 days leave, pro-rated (including bank holidays and a "me day")

Paid time off for volunteering

MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses