Senior Services Facilitator

Overview

Advice, Charity, Community, Health, Medical, Social Welfare

The Senior Services Facilitator plays a key role in Beat's Services Directorate, ensuring that people affected by eating disorders are supported through timely access to the right programme. Acting as the first point of contact for service users, you will complete suitability assessments, coordinate support allocation, and manage your own caseload by directly delivering Beat's Support Programmes. You will also provide vital administrative support to the Services Leadership Team, including maintaining accurate records, contributing to reporting, and supporting effective contract delivery. Working closely with programme officers, clinical supervisors, and colleagues across Beat's Helpline, Volunteering, Co-Production and Training teams, you'll help deliver a seamless and high-quality service experience.

Responsibilities

• Act as the first point of contact for service users and complete suitability assessments.
• Coordinate support allocation and manage your own caseload by delivering Beat's Support Programmes.
• Provide administrative support to the Services Leadership Team, including maintaining accurate records and contributing to reporting.
• Support effective contract delivery and work closely with programme officers, clinical supervisors, and colleagues across Beat's teams to ensure a high-quality service experience.

Qualifications and attributes

• Experience in mental health support.
• Empathy, strong communication, and organisational skills.
• Ability to adapt, work autonomously, and be motivated by making a real difference to people's lives.

Additional information

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.

The closing date for this position is Thursday 2nd October at 09.00; Beat reserves the right to close the position at any time, so please submit your application early to avoid disappointment. Shortlisted candidates will be invited to interview by close of business on Wednesday 8th October at 18.00.

Interviews will take place on Monday 13th October via Microsoft Teams

If you have difficulty accessing or using this version of the application form, please contact before applying. In line with safe recruitment and selection, we are unable to accept CVs unless previously agreed.

Please note we cannot accept CVs or applications from those residing outside of the UK.

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