Senior Service Designer (12-Month FTC)
Posted 6 hours 18 minutes ago by Lloyds Banking Group
JOB TITLE: Senior Service Designer (12-Month FTC)
LOCATION: Leeds or Bristol
SALARY: £76,194 - £89,640
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
About this opportunity
We're looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
As a Senior Service Designer, you'll lead a team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.
You'll be comfortable in all aspects of service design - from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers.
You'll love your craft and enjoy developing others across the business. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
Responsibilities
Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
Lead a design squad owning relationships with Senior and Lab Product owners
Providing thought leadership with respect to the Service Design craft.
Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
Researching and documenting current - state services and experiences and communicate future -state services.
Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
Taking ownership for your own and others' development and help them to succeed through coaching and mentoring.
Collaborating closely with other designers, product owners, and engineers.
Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Qualifications
You'll be highly motivated, proactive and driven to achieve individual and collective goals, with the ability to foster innovation and continuous improvement.
You'll have strong relationship-building skills, with empathy to find opportunities to bring people together and credibility with senior audiences; with the confidence to provide healthy challenge where appropriate.
A calm and resilient approach under pressure, with the ability to identify risks and respond to priorities.
You'll also have
An innovative approach to problem solving, and the skill to bring others on the journey and encourage input.
Exceptional communication skills for effectively conveying ideas, issues, and implications to senior, technical and non-technical audiences.
Experience in research methods to inform design choices.
High experience in 'design thinking' methods with confident facilitation.
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to belong and be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups.
We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
BenefitsA generous pension contribution of up to 15%
Annual performance related bonus scheme
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today and let's create something extraordinary together!