Senior Service Designer - AI-Driven Customer Experience

Capco in London is seeking a Senior Service Designer to help create customer-centric products and services within financial services and energy. You will lead discovery, translate needs into service blueprints, and guide AI-enabled enhancements that improve customer experiences and business outcomes.

The role requires guiding senior stakeholders, working in agile cross-functional teams, and delivering end-to-end design with strong governance and strategic impact.