Senior Service Design & Transition Lead

Pacific Life Re seeks a Senior Service Design & Transition Analyst to ensure new or changed services are designed, governed and accepted into live operations. You will work with project, architecture, security and operations teams to define outcomes, manage transition risk and enable continual improvement after go-live.

You will lead readiness activities, knowledge transfer, and runbooks, while coordinating across Change, Release, Deployment, and Service Desk functions in a fast-paced, regulated