Senior Service Design & AI Transformation Lead

Echo Talent is seeking a Senior Service Design Manager to lead transformation projects across digital, AI and business platforms within a global professional services organisation. You will combine service design, research, prototyping and strategy to deliver practical, user-centred solutions.

You'll shape AI roadmaps, experiment with GenAI, and guide design systems and capabilities while working with senior stakeholders and cross-functional teams to turn insights into actionable improvements.