Senior Service Delivery Manager - Public Safety ITSM Lead

Zaizi Ltd. is seeking a Senior/Lead Service Delivery Manager to ensure delivery, stability, and continual improvement of digital services for Public Safety clients.

You will work with Product Managers, technical teams, and stakeholders to maintain service excellence and value across the product lifecycle. The role focuses on post-delivery support, customer relationships, and driving improvements while ensuring SLAs and KPIs are met and reported.