Senior Service Delivery Lead - Cloud & AIOps

Posted 8 days 13 hours ago by Accenture

Permanent

Full Time

Other

Birmingham, Nechells, United Kingdom, B7 4

Job Description

Accenture in the West Midlands (Birmingham) is seeking a Senior Manager for Client Service Delivery to oversee end-to-end infrastructure and cloud service delivery. You will lead cross-functional teams, drive improvements, and ensure SLA-driven performance with a focus on AI-enabled operations.

The role emphasizes stakeholder management, governance, and data-driven automation using Dynatrace, ServiceNow, Datadog, and Splunk IT Service Intelligence to enhance reliability and cost efficiency.