Senior Service Co-ordinator

Senior Service Co-ordinator

Job Reference: FJ-wd5mf

Engineering Rochester, Kent £32000 - £34000 per annum Permanent

Are you an experienced service coordinator with a strong background in forklift truck maintenance and field service operations? We are seeking a Senior Service Co-ordinator to lead and manage the scheduling, delivery and continuous improvement of our forklift truck service activity. This is a hands on coordination role requiring technical understanding, excellent communication and proven ability to manage engineers, parts, and customer expectations.

Key responsibilities

• Coordinate and schedule planned maintenance, preventative service and reactive repairs for forklift truck fleets across multiple sites.
• Manage and prioritise service calls, allocate engineers and resources to meet SLAs and customer requirements.
• Act as primary point of contact for customers regarding service bookings, status updates and escalations.
• Maintain accurate job records, service histories and parts usage in the service management system.
• Monitor inventory of spare parts and consumables; raise purchase requests and manage supplier relationships to ensure timely availability
• Ensure compliance with health & safety regulations and equipment safety standards; support engineer training and competency checks

Skills and experience required

• Proven experience as a service co-ordinator or similar role specifically coordinating forklift truck service and maintenance activities.
• Strong technical understanding of forklift truck systems (hydraulics, electrical, engines) and common service/repair requirements.
• Excellent organisational and prioritisation skills with the ability to manage a busy workload
• Experience scheduling field engineers and managing parts logistics.
• Good IT skills; experience with service management systems, MS Office (Excel/Outlook).
• Clear, professional communicator with strong customer service skills.
• Ability to work under pressure and manage escalations effectively.
• Leadership skills with experience mentoring or supervising field technicians.
• Relevant qualifications or trade background in mechanical or electrical engineering preferred; forklift service experience is desirable