Senior Service Advisor/ Service Team Leader
Posted 22 days 7 hours ago by Lloyd Motor Group
We have a fantastic opportunity for a talented Senior Service Advisor / Service Team Leader to join the Aftersales team at our Lloyd Volkwagen retailer based in Carlisle.
Salary: £28,000 - £30,000 Basic Salary DOE with OTE £33,000 - £35,000
Hours: Between the hours of 08:00 - 18:00 with a weekend rota
Reporting to the Service Manager, your duties will include, but are not limited to:
- Managing all aspects of the Service Department, ensuring the team portrays a positive impression of the brand at all times.
- Providing support by fulfilling Service Advisor responsibilities.
- Overseeing the Service Advisor and Front of House teams.
- Carrying out review meetings, reporting and improving on department performance.
- Working with other department managers.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries/issues.
- Booking vehicles into the department for work to be carried out, and informing customers of the progress of their vehicle.
- Sell customer repairs/parts, etc., and finalise the invoice on completion.
An ideal Senior Service Advisor will hold the following skills and experiences:
- Experienced as a Service Advisor in the automotive industry.
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Excellent interpersonal and organisational skills and well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
- Must hold a full UK driving licence.
- 33 days of annual leave, inclusive of Bank Holidays.
- Cycle to work scheme.
- Free flu jabs.
- Internal and manufacturer training.
- Medicash healthcare cash plan is available for all colleagues.
Founded in 1976, Lloyd Motor Group is one of the UK's largest family run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we have built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.