Senior Service Advisor

We are seeking a highly skilled and experienced Senior Service Advisor to join our well-established client's reputable dealership in Askam-in-Furness, Cumbria. This is an excellent opportunity for a motivated motor trade professional to progress their career within a friendly and professional team environment.

Benefits of the Senior Service Advisor:

• Competitive salary of up to £35,000 per annum
• 30 days holiday including Bank Holidays
• Ongoing training and development opportunities
• Uniform provided and free parking
• Discounted vehicle maintenance
• Friendly and professional working environment

Duties of the Senior Service Advisor:

• Coordinate the service department, providing support to management, technicians, and administrative staff
• Deliver exceptional customer service to enhance customer satisfaction and loyalty
• Manage workflow, productivity, and job allocation within the service team
• Develop and improve operational processes to increase efficiency and profitability
• Supervise the service administration team, ensuring effective communication across departments
• Liaise with technicians and customers to establish work requirements and obtain authorisation
• Raise job cards, prepare accurate customer estimates, and ensure pricing accuracy
• Maintain comprehensive documentation and update customer and vehicle records
• Monitor ongoing jobs, elevate issues promptly, and ensure timely completion
• Ensure compliance with health and safety regulations and company policies

Requirements of the Senior Service Advisor:

• Proven experience as a Service Advisor within the motor trade industry
• Strong customer service and communication skills
• Proficiency in numeracy, literacy, and IT systems
• Ability to analyse data for KPI reporting and process improvements
• Enthusiastic, motivated, and team-oriented mentality
• Previous supervisory experience is desirable but not essential; a strong tenure as a Service Advisor will be considered
• Excellent organisational and administrative skills as theSenior Service Advisor
• Full UK driving licence and willingness to undergo police vetting