SENIOR SEO ACCOUNT MANAGER

THE ROLE. As a Senior SEO Account Manager, you will take strategic ownership of multiple client accounts, leading not just delivery, but the long-term vision and commercial performance of your portfolio.

As a Senior SEO Account Manager at Found, you are the heartbeat of your accounts. You bridge the gap between high-level strategy and day-to-day execution. You will take ownership of complex client portfolios, moving beyond simple keyword tracking to deliver a holistic organic presence across search platforms - connecting technical SEO, content, digital PR, and AI visibility.

You are a project management powerhouse and a strategic thinker. You will work fluidly with Paid Media, Data, Content, CRO and PR teams to ensure campaigns are integrated and efficient. You will act as the day to day strategic lead for clients, guiding them through the changing landscape of AI search while mentoring Senior SEO Executives to deliver their best work.

IMPACT OF THE ROLE Your work will directly contribute to:

• Commercial Growth: Identifying opportunities to grow client spend and strengthen ROI across SEO and integrated services.
• Strategic Leadership: Driving long term strategies that align with wider business goals and the evolving AI search landscape.
• Team Development: Mentoring SEO Executives, providing line management and guidance to help them become experts in their field.
• Operational Excellence: Overseeing high quality execution and ensuring measurable impact from all deliverables.
• Integrated Efficiency: Ensuring content, technical, PR and Paid Search efforts are not siloed, but aligned to maximise visibility across all channels.
• Senior Stakeholder Engagement: Building relationships with key decision makers on the client side, including contract and commercial conversations.

KEY RESPONSIBILITIES ACCOUNT LEADERSHIP

• Contribute and evolve long term EverySearch strategies that deliver client growth, visibility, and commercial value.
• Maintain roadmaps, aligning activities with client budgets, timelines, and business objectives.
• Drive cross channel alignment, working closely with Paid Media and PR leads to identify efficiencies and unified messaging opportunities.
• Lead senior client comms, including performance reviews, commercial discussions, and escalation management.

PERFORMANCE DELIVERY

• Ensure client work leads to measurable outcomes, tracking Organic visibility across search platforms alongside traditional KPIs.
• Prioritise strategies that drive visibility and conversions across Search, AI, and Social platforms.
• Collaborate with Paid Media and PR teams to utilise cross channel data to inform organic strategy and drive efficiencies.
• Hold accountability for whether recommendations are implemented and the resulting business impact.
• Lead internal performance reviews and ensure consistent delivery standards across accounts.

CLIENT AND COMMERCIAL MANAGEMENT

• Develop productive relationships with senior stakeholders, identifying renewal and upsell opportunities.
• Collaborate with Client Services on contractual, financial, and operational matters.
• Provide strategic insight into growth planning and account development.
• Manage account hours and resources, ensuring we deliver value without over servicing.

TEAM MANAGEMENT

• Line manage and mentor SEO Executives, conducting weekly 1:1s and quarterly performance reviews.
• Delegate tasks effectively, ensuring your team has clear briefs, deadlines, and the support they need to succeed.
• Review the work of your direct reports to ensure it meets Found's high standards before it goes to the client.
• Provide training and development opportunities for team members.
• Manage workloads and ensure effective resource allocation.
• Oversee compliance with information security policies and company procedures.

AI & INNOVATION

• Utilise AI responsibly and ethically in line with company policies, ensuring transparency and trust in its application.
• Champion responsible use of AI, modelling curiosity and confidence in applying tools day to day.
• Identify opportunities where AI can enhance delivery and client experience.
• Support the testing of Generative Engine Optimisation (GEO) strategies, helping clients improve visibility in AI results.
• Actively share learnings and best practices with peers, helping embed AI into team ways of working.

COMPANY RESPONSIBILITIES

• Consistently follow company and team processes, ensuring alignment and efficiency across all projects.
• Utilise company platforms (such as Asana, Float, and other internal tools) effectively to manage tasks, resources, and workflows.
• Log time accurately and on schedule, providing transparency and supporting operational planning.
• Promote and uphold Found's values and culture, acting as an inspiring, supportive, and accountable team member or leader.
• Ensure consistent, high quality service delivery that enhances Found's reputation and strengthens client trust.
• Maintain an up to date understanding of Found's technology, products, and services, ensuring these are applied effectively in your role.
• Stay informed of industry standards, innovations, and emerging approaches in digital marketing, applying relevant insights to client and agency work.

BEHAVIOURS IN THIS ROLE

• Proactive & Strategic Thinking: Anticipates challenges, identifies opportunities, and takes initiative to optimise campaign success.
• Strong Leadership & Mentorship: Leads by example, providing guidance, support, and development opportunities for team members.
• Accountability & Ownership: Takes full responsibility for client outcomes, team performance, and personal contributions.
• Collaboration & Integration: Works seamlessly across teams, actively integrating SEO efforts with Paid Media, Analytics, and broader marketing strategies.
• Data Driven Decision Making: Uses analytics and performance insights to guide optimisations and strategic direction.
• Continuous Learning: Keeps up to date with evolving SEO and AI trends and applies new learnings to improve campaign performance.

WHAT SUCCESS LOOKS LIKE Outstanding Client Performance

• Campaigns move beyond "rankings" to deliver organic presence across all platforms - search engines, AI results and social media.
• Strategic execution translates into tangible business outcomes for clients.
• Performance is monitored, analysed, and proactively optimised to maintain momentum.

Strong Client Relationships

• Builds trusted, long term partnerships with clients, acting as a reliable and proactive advisor.
• Maintains high client satisfaction and retention rates, with positive feedback on communication and delivery.
• Anticipates client needs and provides solutions before issues arise.

Effective Team Leadership

• Supports and develops SEO Executives, ensuring their professional growth.
• Provides constructive feedback and mentoring that improves both performance and confidence.
• Contributes to a culture of collaboration, accountability, and continuous improvement within the team.

Consistent High Quality Delivery

• Ensures accuracy, efficiency, and adherence to best practices across all client accounts.
• Delivers work to deadlines and maintains a consistently high standard of execution.
• Produces clear, insight led reports and recommendations that add value for clients.

Ownership & Accountability

• Takes full responsibility for account management and client outcomes.
• Proactively manages risks, resolves issues, and communicates clearly with stakeholders.
• Demonstrates independence in leading accounts while escalating appropriately when required.

Collaboration & Integration

• Works seamlessly across SEO, Paid Media, PR, Data, and other teams to deliver integrated EverySearch strategies.
• Shares insights and knowledge openly to strengthen agency wide performance.

EXPERIENCE & PROFILE

• Proven experience in a similar role, ideally within an agency environment, managing complex client portfolios.
• Proven ability to manage multiple complex roadmaps simultaneously, ensuring deadlines and quality standards are met.
• Proven experience mentoring or managing junior team members, with a track record of supporting their development.
• Experience working alongside Paid Media, PR, or Content teams, understanding how channels impact each other and how to communicate cross channel wins.
• You are an all rounder who moves beyond keywords. You understand Technical SEO, Content Strategy, and Brand Authority, and you are actively learning about AI Search.
• Comfortable managing account hours, resource allocation, and scope adherence to ensure profitability.
• Strong presentation skills and the ability to explain complex performance data and strategic pivots to clients clearly and confidently.
• You are comfortable using AI tools for efficiency in your daily work (analysis, briefing, process automation).

PERKS AND BENEFITS

• Dynamic, Flexible Working - Work is what we do, not where we do it . click apply for full job details