Senior Salesforce Service Cloud Lead UK London/Manchester

Accenture Song is seeking a Salesforce Service Cloud Lead in the UK, based in London or Manchester, to drive end-to-end transformation programs across customer service. You will lead large-scale initiatives, shape go-to-market strategy, and advise CIOs and senior leaders on strategic technology options.

You will architect scalable Service Cloud solutions, work with Agentforce and AI-powered capabilities, and mentor delivery teams while collaborating with Salesforce and Accenture leadership to