Senior Risk Assessment Unit Quality Control

Overview

Senior Risk Assessment Unit Quality Control - AVP: role focused on reviewing the quality of business processes and performance, identifying opportunities to improve standards, manage risk, and support effective operations. Location: Glasgow or Northampton.

Responsibilities

• Assess the quality of business processes and the execution of processes; develop initiatives to improve quality standards.
• Identify areas for improvement within operations and provide recommendations through the quality assurance process.
• Develop and implement quality control procedures and controls to mitigate risks and maintain efficient operations.
• Collaborate with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans; monitor performance, improve business areas, and govern processes.
• Develop reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
• Monitor customer-facing colleagues' performance and evaluate it through reviews, quality reporting, policy development, and feedback on customer interactions.
• Execute quality audits of the bank's processes and operations, aligned to regulatory requirements and internal policies.
• Identify industry trends and developments to implement best practice in quality assurance services.
• Participate in projects and initiatives to improve quality control efficiency and effectiveness.

Qualifications / Requirements

• Experience assessing business processes and quality outcomes.
• Ability to identify improvement opportunities and make practical recommendations.
• Experience conducting quality reviews, audits, or performance monitoring.
• Strong analytical skills and attention to detail.
• Ability to produce clear reports and feedback aligned to policies and regulatory requirements.
• Knowledge of Financial Crime.
• Ability to present quality insights to senior stakeholders.
• Knowledge or experience of working in a Quality Control or Quality Assurance function.
• Previous experience in working in Financial Crime.
• Ability to work with risk and controls, change and transformation, business acumen, strategic thinking, and digital/technology areas.

Location

Based in Glasgow or Northampton; travel as required.