Senior Relationship Manager, Business and Commercial Banking

Senior Relationship Manager, Business and Commercial Banking

Business Segment: Business & Commercial Banking

Company: Standard Bank Isle of Man

Job Overview

To manage an allocated portfolio of corporate clients within the Standard Bank Offshore, Business and Commercial Banking (BCB) segment and to seek new business opportunities through cross sales and other distribution initiatives, ensuring that clients receive a high standard of service while achieving the defined revenue targets and providing required guidance to the team.

Qualifications

• Diploma in Banking
• Diploma in Financeand Accounting

Experience Required

• 5 - 7 years experience in Business andCommercial Banking / Corporate Banking
• The role requires experience in financial services. Understanding of offshore financial Environment, experience in offshore product sales is desirable and experience in dealing with corporate clients in financial services.

Key Outputs

• Act as a senior point of escalation for sales matters and urgent resolution of incidents, to ensure smooth day to day operations.
• Contribute towards the formulation of the BCB business and distribution strategy, in line with overall BCB objectives and the offshore strategy.
• Engagement Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that areeffective, pragmatic, and risk appropriate.
• Enhance profitability by identifying and sourcing new business opportunities, leveraging new and existing relationships forproactive cross selling of bank's products and services, while ensuring that all new business meets the Bank's appetite at thetime of on-boarding.
• Ensure an exceptional level of service is provided to clients by owning customer issues, keeping customers informed, andensuring all their requirements are met timeously and transactions processed efficiently, while adhering to the Standard Bankcustomer service and customer experience standards.

Additional Information

• Conveying Self-Confidence
• Examining Information
• Inviting Feedback
• Managing Tasks
• Providing Insights
• Banking Process & Procedures
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)