Senior Real-Time Incident & Service Delivery Lead

Ericsson is seeking an Operations Centre Manager in Reading to lead end-to-end incident management and service delivery. You will act as senior escalation point for real-time incidents, coordinate across internal teams and customers, and drive actions to protect and improve performance.

You will manage P0/P1 incidents, maintain dashboards, and provide 12-hour updates for leadership, while ensuring UK licensing actions are completed on time and safety considerations are addressed.