Senior quality & Compliance manager

• Leadership & People Development

Lead, develop, coach and motivate the Quality Team and Production Management function to achieve high performance and accountability. Build a culture of ownership, continuous improvement and customer focus throughout the operation. Ensure quality, compliance and Product Management functions are appropriately structured and resourced to meet business requirements. Develop talent pipelines, succession plans and training programmes to support future business needs. Support managers through effective coaching, mentoring and performance management practices.

• Strategic Quality & Compliance Leadership

Develop and deliver the site's Quality and Compliance Strategy in line with Worldwide Fruit business objectives. Provide strategic direction for quality standards, compliance performance and customer satisfaction. Ensure quality management systems remain effective, efficient and aligned with business, customer and certification requirements. Establish a culture where quality and food safety are embedded within all operational decision making. Drive simplification and standardisation of systems and processes where appropriate.

• Governance & Risk Management

Provide governance and oversight of the Apple Way Food Safety Management System, ensuring continued effectiveness and compliance. Maintain strategic oversight of HACCP, TACCP, traceability, pest management, hygiene and quality management systems. Ensure technical and compliance risks are effectively identified, assessed and mitigated. Review compliance performance and ensure appropriate corrective and preventative actions are implemented. Ensure the business remains up to date with emerging legislation, industry standards and customer requirements.

• Customer & Certificate Excellence

Provide leadership and direction to ensure the site remains, BRCGS AA+ Unannounced Certification and Soil Association Organic Certification. Ensure site processes are aligned with customer standards and requirements. Support the successful delivery of customer and third-party audits. Lead the escalation and resolution of significant customer complaints, quality concerns and compliance issues. Promote a culture of continual audit readiness across the business.

• Quality Performance & Continuous Improvement

Develop and monitor site quality performance measures and KPI's. Review quality trends and lead strategic improvement initiatives that enhance customer satisfaction and product consistency. Work cross functionally to drive improvements in quality and labelling performance, waste reduction and operational efficiency. Sponsor and lead improvement projects using recognised continuous improvement and change management methodologies. Ensure learning from audits, complaints and internal incidents is translated into sustainable business improvements.

• Product Management Oversight

Provide leadership and oversight to the Production Management function. Ensure customer specifications, product standards and quality expectations are consistently achieved. Review product quality trends and support robust decision making through performance analysis. Promote a risk-based approach to product quality, ensuring resources are deployed effectively to areas of greatest impact. Ensure effective collaboration between Product Management, Operations and Commercial teams.

• Performance Date & Insight

System data: Ensure systems are producing accurate and reliable data that gives us a clear view of performance. Data and intel: Make sure we are bringing together the right data and intel to understand what is driving performance and where action is needed. Timely insight: Ensure system data and intel are available at the right time to support better decisions and enable us to respond quickly to performance issues.

• Health, Safety & Sustainability

Promote the highest standards of Food Safety, Health & Safety and Environmental responsibility. Support the Company's sustainability objectives and environmental commitments. Champion good housekeeping, waste reduction and best practice throughout the business.

• Overall quality performance of the Apple Way site.
• Strategic effectiveness of the Food Safety and Quality Management Systems.
• Customer quality compliance and satisfaction.
• BRCGS and Organic certification performance.
• Quality culture and organisational capability development.
• Quality KPI delivery and continuous improvement programmes.
• Technical risk management and business readiness.
• Leadership and development of Quality and Product Management teams.
• To ensure brand integrity is maintained for Worldwide Fruit and our customers by following policies and procedures so the product meets the expected standard and specification. Ensuring that care and attention is dedicated to what we produce is to the best of our ability for all brands involved.