Senior Process Manager: Risk, Change & Fulfilment

Capital One is seeking a seasoned Senior Associate Process Manager for its Customer Fulfilment Process Management Team in Nottingham. You will drive end-to-end process excellence, proactively mitigate risk, and optimise supplier performance to deliver exceptional customer outcomes across customer communications, card issuance, and mail processes.

The role focuses on proactive risk management, supplier performance, and continuous improvement through Lean, Six Sigma, and root cause analysis, with