Senior Problem and Major Incident Manager

Major Incident Manager / Senior Problem Manager

Are you an experienced Incident/Problem Manager seeking a new exciting opportunity? If so, please apply today!

My client is a leading professional services organisation looking for an excellent Incident/Problem Manager to manage IT issues across infrastructure and applications on a global landscape. You will have working experience of the ITIL framework, and ideally be certified in ITIL V4.

You will be the main escalation point for major IT issues, including mentoring Incident Managers, and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. You will end up being the main go to for the Problem Management practice, as they have established Incident and problem processes but one of your first jobs would be to make sure the processes are best of breed. Anyone who has set these processes from inception before would be of interest.

You will formulate and agree an action plan and communicate with business stakeholders at every stage. Must be a self starter with excellent stakeholder management and be an individual who can influence.

Role is based in Central London and you would be expected to be in the office 50% of the time.