Senior Platform Manager (Workplace)
Posted 2 hours 37 minutes ago by Salt
Senior Platform Manager Workplace
Overview
The Senior Platform Manager Workplace is responsible for the design, delivery, operation and performance of Workplace and End User Computing services. This role owns availability, resilience and service quality across digital workplace platforms and leads supplier delivery in a complex multi vendor environment.
The post sits within IT Platforms and Operations and provides technical leadership across end user compute, digital workspace and meeting room technologies, ensuring services meet business needs, security requirements and agreed service standards.
Key Responsibilities
Own the design, operation and performance of Workplace and EUC platforms
Lead delivery and ongoing improvement of end user compute, digital workspace and meeting room services
Ensure availability, resilience and service quality of critical workplace services
Provide technical leadership across Workplace and Infrastructure services
Manage and direct suppliers delivering workplace and infrastructure capability
Ensure suppliers meet agreed SLAs, KPIs and performance targets
Oversee planning, installation, maintenance and acceptance of new workplace technologies
Anticipate, investigate and resolve service and system issues
Define platform objectives, roadmaps and operating processes with suppliers
Balance business outcomes, cost control and supplier performance
Engage and influence senior stakeholders across the organisation
Ensure services meet security, compliance and quality standards
Skills and Experience Required
Strong background in Workplace or EUC platform management
Experience leading IT infrastructure or workplace services in complex environments
Proven supplier and vendor management experience
Strong understanding of cloud, end user compute and digital workplace technologies
Experience operating within multi supplier delivery models
Strong service management and IT operations capability
Ability to lead technical teams and external partners
Strong stakeholder management and communication skills
Knowledge
IT infrastructure and end user computing technologies
Technology service management and IT operations
Cloud platforms and modern workplace services
Delivery methodologies including Agile and Waterfall
Technology supplier landscape and service improvement models
*Rates depend on experience and client requirements