Senior Payroll Administrator

Posted 4 hours 17 minutes ago by Jobtailor

Permanent
Full Time
Other
Newcastle Upon Tyne, City, United Kingdom, NE1 1
Job Description
Responsibilities
  • Process a portfolio of client payrolls end to end within agreed timeframes, including complex payrolls, manual calculations, and statutory payment schedules.
  • Submit RTI and pension files, process HMRC and third party payments, and liaise directly with HMRC on client matters.
  • Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance, and Small ER relief.
  • Carry out payroll corrections and EYUs, and use imports, reports, and functions to support efficient data processing.
  • Build and maintain strong relationships with your client portfolio - liaising regularly and holding service review meetings.
  • Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure.
  • Serve as the first point of contact for Payroll Administrators' queries, checking colleagues' payrolls and supporting accuracy across the team.
  • Hold training sessions with junior colleagues on payroll processes and legislation, and monitor their progress and development needs.
  • Work closely with the Payroll Manager to create and improve procedures, and step up to cover the Manager when needed.
  • Take an active role in ensuring the smooth day-to-day running of the team.
Requirements
  • 3 or more years of end-to-end payroll experience with a strong working knowledge of payroll systems.
  • Excellent understanding of HMRC legislation, statutory payments, pensions, and auto-enrolment rules.
  • Confident with manual calculations - starters and leavers, tax and NI, student loans, apprenticeship levy, employment allowance, and Small ER relief.
  • High-level attention to detail and strong numeracy skills.
  • Advanced proficiency in Microsoft Excel and Microsoft Office.
  • Experience training and mentoring junior payroll colleagues, with the patience and communication skills to explain complex processes clearly.
  • An excellent team player who spots the needs of the team and steps in proactively.
  • Confident working autonomously and solving system issues without escalating unnecessarily.
  • Resilient and calm under pressure in a fast-paced bureau environment.
  • Desirable: Experience of holding client service review meetings and managing client complaints.
  • Desirable: Experience in a payroll bureau or outsourced services environment.
  • Desirable: Demonstrable initiative in improving or innovating on existing processes.