Senior Patient Support Lead: Growth & Experience

Paloma Health in London is seeking an experienced Customer Support Leader to guide the Patient Support Team through a period of rapid growth. You will manage the 8-person team, ensure a high-quality family experience of care, and collaborate with the Head of Operations and a Product Manager for Patient Support.

The role combines hands-on leadership with process optimisation, data-driven improvements, and scope to shape new services as Paloma grows.