Senior Patient Support Advisor

Senior Patient Support Advisor

The closing date is 26 July 2026.

We are seeking an experienced, motivated, and compassionate Senior Patient Support Advisor to join our friendly and dedicated GP practice team. This is an exciting opportunity for an individual with strong customer service and healthcare administration experience who is passionate about delivering excellent patient care and supporting colleagues.

As the senior member of our reception team, you will play a vital role in ensuring patients receive a positive experience while helping to coordinate the efficient day to day running of our front line services.

Main duties of the job

• Providing exceptional patient service across reception, telephone, and digital channels.
• Supporting and mentoring reception and patient support staff.
• Managing complex patient enquiries and resolving issues professionally.
• Coordinating appointment booking and patient access processes.
• Maintaining accurate patient records and administrative systems.
• Working collaboratively with clinical and administrative teams to ensure seamless patient care.

What we're looking for

• Experience within a GP surgery, NHS setting, or busy customer service environment.
• Excellent communication and people skills.
• Strong organisational and problem solving abilities.
• Confidence in supporting colleagues and leading by example.
• A caring, professional, and patient focused approach.

About us

We are a well established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff (GP partners, clinical, admin and patient support teams). We look after a growing patient list that currently stands at 14,500 patients. The successful candidate must be flexible to work across both our sites (Mutley and Woolwell) with some work at our PCN Hub and other sites as required.

Working hours

36 hours a week worked over 4 days - Monday, Tuesday, Thursday and Friday between 08:00 and 18:30.

Application

By CV and covering letter to . Closing date: Midnight Sunday 26th July. Interview date: Wednesday 5th August.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lisson Grove and Woolwell Medical Centre