Senior Operations Manager (UK)

Why join Housr?

We are a hyper-growth tech startup on a mission to revolutionise student rental. We have gone from $0 to $10M ARR in the past 18 months and recently raised a $10M Series A to fuel growth across the UK.

We're looking for an experienced Senior Operations Manager to take ownership of the day-to-day operations of our UK bills and rental products. This is a hands-on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis.

You'll be responsible for ensuring our UK operations run smoothly and scale effectively - from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions.

• UK operational ownership: Manage the day-to-day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience.
• Customer service leadership: Own customer service delivery across the UK.
• People Operations: Supported by our COO and Finance Director, you'll manage our people systems end-to-end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable.
• Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking.
• Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company - including process design, documentation, training, and ensuring tools are used consistently.
• Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what's working and what needs attention.

• You've led operations within a fast-growing startup, scale-up or tech business - and you know what "good" looks like when scaling.
• You're comfortable owning complex day-to-day operations, firefighting when needed, and then turning those learnings into repeatable processes.
• You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in.
• You're highly data-driven: you can build simple reporting, spot trends, and translate metrics into clear actions.
• You've managed (or heavily influenced) customer service performance - and you care deeply about customer experience.
• You're confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams.
• You communicate clearly, work well cross-functionally, and you're open to giving and receiving feedback.
• You combine strategic thinking with hands-on delivery - you're happy to roll your sleeves up when required.

• You're looking for a large team to manage - this is a hands-on position.
• You're unable to commit to 4 days in our office in Manchester city centre.

• You prefer well-defined processes and a steady pace.
• You're uncomfortable making decisions without having all the information.

• Salary - Genuinely Market Competitive (We're happy to disclose our benchmarked bandings during the interview process)
• Share Options - The opportunity to gain from Housr's success with our Share Options scheme (again, we're happy to discuss during the interview process)
• Holiday - 25 days off, plus bank holidays each year
• Free Gym Membership - Keep fit, with free city-centre gym membership
• Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we're quite competitive!
• Central Office Space - Located in the heart of Manchester, next to St. Peter's Square.
• Hybrid Work Policy - We're big advocates of in-person collaboration. We're in the office four days a week, with Thursday as a team-wide work from home day.

• First Stage - Video call with our COO (45 mins)
• Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60-75 mins)
• Third Stage - Final interview with our CEO
• Offer - If we think it's a good fit, we'll make you an offer!