Senior Operations Manager

We are currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi).

Responsibilities

• Develop business cases to support delivery of strategic objectives
• Define and execute long term strategies for major vendors, commercial optimisation and infrastructure simplification
• Provide clear executive reporting, decision support and risk insight to enable timely sponsor and senior leader decisions
• Lead optimisation planning and execution, ensuring alignment with CTOi strategy, target architecture, and operational priorities

Qualifications

• Proven experience driving operational performance and commercial optimisation across finance, workforce and vendor management
• Experience managing complex and large vendor service arrangements, including T&M, managed services, hardware and software, with experience managing $50m+ contracts
• Strong stakeholder management and influencing skills, with ability to build effective partnerships across Technology, Procurement, Finance, Risk and Operations
• Ability to communicate complex technical and commercial topics clearly and concisely to all levels, including senior leadership
• Track record in technology vendor and/or operations management, ideally within financial services or a large multinational environment
• Strong commercial and financial acumen, including accounting fundamentals
• Highly analytical and outcome focused, able to synthesize complex information and make data driven decisions
• Demonstrated ability to manage operational risk and deliver under pressure in a fast changing environment

Benefits

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Equality, Diversity, and Inclusion

We are committed to creating diverse and inclusive workplaces. HSBC is a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .