Senior Manager, Salesforce Functional / Delivery Lead - GPS, Deloitte Digital

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there.

Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

We are seeking a highly motivated Salesforce Functional / Delivery Lead with a strong background in designing and delivering Salesforce solutions within the public. This individual will play critical roles in leading the design, implementation and overall end-to-end management of large scale projects. The ideal candidate has proven experience in leading large teams, and also possesses a deep understanding of public sector processes and frameworks, GDS service standards.

Business Analysis & Functional Design

• Lead and manage a team across Discovery and Implementation project phases.
• Collaborate with business stakeholders across different organisational functions to gather, analyse and translate business needs into scalable and compliant Salesforce solutions.
• Lead a team to deliver high quality functional outputs, as well as enable collaboration of team members across other connected streams of work including service design, user research, user experience, and development build.
• Plan and execute engaging, high quality functional workshops to elicit business needs.

Roadmap planning and process design

• Lead and manage a team to deliver current and target state process design, including how these business / organisational processes enabled by technology.
• Create product and capability roadmaps that incorporate factors such as business , logical order of build, architectural transition states, timelines and cost, aligned to the service blueprint.
• Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer/citizen experiences.

Delivery Leadership

• Lead and manage a team of often geographically dispersed Salesforce professionals of varying backgrounds and experience levels, including developers, business analysts, service designers, user researchers, testers, and functional consultants.
• Provide technical guidance and mentorship to team members, fostering a collaborative and high-performing environment.
• Manage project timelines, risks, budgets, and resources, ensuring on-time and within-budget delivery for our clients.
• Create and execute project plans across the end-to-end project lifecycle.
• Set up ways of working, templates and frameworks to drive high quality standards of output.

Business Development

• Lead and support RFP responses and other related pre-sales activities.

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Background in successfully delivering Salesforce projects in the public sector (also including the non-profit and education sectors), in client-facing and team leadership roles as a Functional Lead and/or Delivery Lead.
• Experience in lead roles on both Discovery and Implementation project phases, as well as transition to support / operate.
• Experience in designing, leading and managing delivery teams, using Agile- based delivery frameworks.
• Proven track record of investment in building high performing, diverse teams to successfully deliver programme goals.
• Experience in leading teams to deliver high quality key artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc.
• Experience in the end-to-end technology delivery lifecycle, including a strong understanding of the roles, responsibilities and skillsets required within each workstream, and effective management and mitigation of risks and issues.
• Good understanding of the public sector ways of working, including adherence to public sector specific processes and alignment of solutions to Government Digital Service Standard (GDS).
• Extensive experience in gathering and documenting business needs, performing business analysis and functional design.
• Experience with product roadmap definition.
• Excellent verbal and written communication, interpersonal, and senior stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proven ability to define, effectively document and confidently present recommendations to senior stakeholders.
• Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant or equivalent) are essential.
• Experience and certifications in Public Sector Solutions, Health Cloud, Non Profit Cloud and Education Cloud or equivalent preferred.
• Experience in enabling collaboration and integration across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success.
• Core project management experience, including management of risks, issues, actions and dependencies, as well as workstream, project and programme level planning.
• Experience in mentoring and coaching junior talent.
• Experience contributing to, or leading, RFP responses and other pre-sales activities (e.g. story-boarding, research, demo set ups, pre-sales conversations, high level solution design, pricing and resource planning etc.).
• Ability to travel (potentially abroad) to client sites 80-100% of the time.
• Must be immediately eligible for Security Check (SC) clearance, if not already holding an existing clearance that is equal to or above SC clearance.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.
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