Senior Manager: Customer Service Transformation Roadmap

BT Group in the UK is seeking a Senior Manager, Customer Service Transformation to turn strategy and the future operating model into a clear, prioritised roadmap. You will unite change across Customer Service and the wider business, working with senior leaders to prioritise investments and risks.

You'll own the end-to-end transformation, convert strategy into actionable delivery plans, and ensure initiatives connect with measurable customer and business outcomes.