Senior Manager, AI-Driven Cloud Support Engineering

Salesforce is seeking a Senior Manager in Technical Support Engineering to lead a high-performing team of Technical Support Engineers and Managers. You will balance operational excellence with empathetic leadership to drive customer success and guide AI-driven transformation across the organization.

You will partner with Senior Leadership, Product, Engineering, and Customer Success to shape roadmaps, manage KPIs, and foster growth while maintaining Salesforce values and trusted stakeholder