Senior Manager, AI-Driven Cloud Support Engineering

Salesforce is seeking a Senior Manager in Technical Support Engineering to lead a high-performing team of Technical Support Engineers. You will balance operational excellence with empathetic leadership, guiding AI adoption and ensuring customer success across global teams.

The role reports to senior leadership and drives strategic initiatives in a rapidly evolving AI-enabled support environment. Ideal candidates bring 12+ years in technology with 3+ years in management of cloud-platform support,