Senior Manager - Schedule Planning & Slots

We are Impress. We believe everyone deserves a smile they'll love.

We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across multiple countries and more than 150 locations and we are expanding fast! Our aim is to improve people's health and quality of life across the globe.

We are looking for ambitious and experienced Senior Manager - Schedule Planning & Slots to strengthen our Operations team in our Barcelona HQ office.

Strategic Planning & Optimization

• Develop and implement standardized scheduling frameworks for all clinics.
• Analyze historical appointment data to forecast demand and identify peak hours/days.
• Increase efficiency in chair utilisation
• Create optimized rosters that balance clinician availability, patient demand, and clinic resources.
• Develop strategic plans for expanding capacity during high-demand periods (e.g., holidays, promotions).

Scheduling Operations

• Oversee daily and weekly clinician schedules across all locations.
• Ensure equitable distribution of workloads among practitioners.
• Coordinate with HR and Clinic Managers to manage leave schedules, shift swaps, and staffing gaps.
• Monitor real-time schedule adherence and make dynamic adjustments as necessary.

System Management & Reporting

• Utilize scheduling software to manage appointments and monitor performance.
• Generate and analyze reports on appointment utilization, no-show rates, cancellations, and productivity.
• Recommend process or system enhancements to improve booking efficiency.

Cross-Functional Collaboration

• Liaise with Clinic Managers, HR, and Marketing to ensure alignment on staffing, promotions, and patient flow.
• Work closely with the clinical leadership team to understand treatment duration needs and block scheduling requirements.

Patient Experience & Satisfaction

• Implement strategies to reduce patient wait times and appointment delays.
• Monitor feedback related to scheduling and take corrective action to improve the experience.
• Ensure that patients waiting time is withing the OKRs
• Establish guidelines for emergency or last-minute bookings.

What we offer:

• Attractive compensation
• Flexibility to attendance from 8am to 10am.
• Opportunity to grow in an innovative company and a Top International Scale Up.
• Benefits with our treatments, aligners, and products.
• Collaborative work environment and positive culture.
• International and diverse teams.

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better results.