Senior Manager - Knowledge Management
Posted 8 days 23 hours ago by Genpact
Job Description - Senior Manager - Knowledge Management (INS027308)
Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Manager, Senior Manager - Knowledge Management.
In this role, we are seeking a training leader in the London Insurance Market with a mix of technical expertise, industry knowledge, and strong facilitation skills to effectively lead and enhance our knowledge management initiatives. This role is pivotal in ensuring that our teams have access to the right information at the right time, driving efficiency and innovation across the organization.
Responsibilities- Develop and implement comprehensive knowledge management strategies aligned with organizational goals.
- Lead initiatives to capture, organize, and share knowledge across the organization.
- Collaborate with cross-functional teams to identify knowledge gaps and develop solutions.
- Oversee the creation and maintenance of knowledge repositories, ensuring they are up-to-date and accessible.
- Promote a culture of knowledge sharing and continuous learning through training and awareness programs.
- Monitor and evaluate the effectiveness of knowledge management initiatives, making adjustments as needed.
- Stay current with industry trends and best practices in knowledge management.
- Industry Knowledge & Technical Expertise
- Understanding of London Market Processes (Underwriting, Claims, Policy Administration, Delegated Authority)
- Knowledge of Lloyd's & Company Market Operations
- Familiarity with Regulatory & Compliance Requirements (FCA, PRA, Lloyd's Minimum Standards)
- Experience with Insurance Market Systems (PPL, LIMOSS, DXC's Bureau Services, ECF, IMR)
- Training & Facilitation Skills
- Ability to Simplify Complex Topics
- Engaging Presentation & Communication Skills
- Virtual & In-Person Training Delivery
- Coaching & Mentoring Capabilities
- Analytical & Problem-Solving Skills
- Ability to Assess Skill Gaps & Training Needs
- Data-Driven Approach to Learning Effectiveness
- Customizing Training for Different Audiences (Underwriters, Claims Handlers, Brokers, Operations)
- Proficiency in Learning Management Systems (LMS)
- Use of Digital Training Tools & E-Learning Platforms
- Familiarity with AI & Automation in Insurance Training
- Stakeholder Management & Collaboration
- Engaging with Senior Leaders & SMEs
- Working with Underwriters, Brokers, and Claims Teams
- Cross-Functional Collaboration with Compliance & IT Teams
- Collaborative approach towards resolving issues with stakeholders & peers/sub-process areas
Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.