Senior Major Incident & Service Insight Lead

Lorien is looking for a Senior Major Incident and Insight Manager based in Coventry. This leadership role focuses on Major Incident Management, ensuring service stability and performance in a multi-supplier technology landscape.

The successful candidate will lead incident responses, improve processes, and enhance stakeholder engagement in high-pressure situations.

The position requires strong ITIL knowledge and proven experience in complex environments, ideally within financial services.