Senior Leader, Scaled Customer Success & Revenue

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses supports a PE-backed Regulatory Technology company as it scales its Customer Success function in the UK. The Head of Customer Success will lead two CSMs, own a £4-5M ARR portfolio across almost 1,000 customers, and drive strategic conversations with executives.

You will partner with Account Management, Data & Analytics and Customer Marketing to maximise retention and renewal success, using health and usage data to