Senior Leader, Scaled Customer Success

Posted 13 hours 46 minutes ago by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Permanent

Full Time

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

Regulatory Technology business is seeking a senior Customer Success leader to drive a scaled CS function and become the senior voice in executive conversations. You will coach two CSMs, own a £4-5M ARR portfolio and influence commercial outcomes with cross-functional partners.

You will engage in strategic reviews, ensure health and adoption data drives decisions, and balance customer value with retention and revenue growth.