Senior Journal Manager - Production

• Title: Senior Journal Manager - Production

• Department: Journals Production (Group Tech/Ops - Publishing and Content Ops)

• Location: Sector - 62 , Noida

This role offers the opportunity to support external clients-including journal editors, learned societies, and editorial offices-by ensuring that production processes and outputs continuously meet client needs and expectations. You will be contributing to meaningful, mission aligned publishing work that supports OUP's commitment to producing high quality academic content at scale.

As a Senior Journal Manager, you will collaborate directly with clients, represent OUP's production services in calls and meetings, and influence process improvements that enhance operational efficiency and standardisation. You will also play a key role in strengthening team capability through mentoring, coaching, and training initiatives.

In this position, you will:

• Consult with clients on production processes, offering recommendations and identifying risks to ensure robust and sustainable workflows.
• Provide accurate, scheduled reporting on production performance, including contextual analysis and recommendations for improvements.
• Communicate updates to client requirements promptly to internal teams to support effective delivery of article and issue content.
• Act as the primary point of contact for client feedback and queries, collaborating with internal teams to resolve issues.
• Represent OUP in client calls and face to face meetings, including occasional travel.
• Lead or participate in departmental projects that contribute to quality, efficiency, and process standardisation, documenting processes and reporting on progress.
• Maintain journal level documentation such as style guides, supplier logs, and workflow instructions.
• Manage supplier delivery for journal level changes and support issue workflows through accurate data reporting and coordination.
• Support effective communication within the department and across internal teams to ensure strong working relationships.
• Train, mentor, and advise new and existing staff to ensure strong understanding of procedures, author support, and new developments.

Impact: You will be contributing to the successful delivery of a very large publishing portfolio-approximately 530 journals and around 70,000 articles each year-strengthening OUP's reputation and supporting continuous improvement across Production.

• Excellent communication skills
• Experience in a publishing environment
• Significant production experience, including complex or sensitive work
• Experience in client account management
• Excellent presentation skills
• Strong organisational skills
• Strong negotiation and influencing abilities
• Ability to work independently and manage multiple projects under tight deadlines
• Ability to work collaboratively in a team
• Ability to learn quickly and work flexibly with varied software
• Ability to understand and communicate complex information clearly
• Strong IT skills
• Advanced computer skills

Please contact with any queries relating to this role.

Dependent on skills and experience.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.