Senior ITSM Strategist: Change & Service Excellence

A&O Shearman's IT team in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk. The role involves administering ITSM processes, maintaining documentation, and supporting governance forums to ensure controlled, compliant service delivery across the organisation.

You will work with service owners, vendors and stakeholders to highlight risks, escalate decisions, and support continual service improvement using data and insights.