Senior ITSM Process Strategist

A Senior ITSM Process Support Analyst is sought to join A&O Shearman's Belfast IT team. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering governance across Change & Release, Problem Management, and Service Design into live operations.

Based in Belfast, you will work with global service desk stakeholders, IT teams and third-party partners to drive compliance, generate MI, and support continual service improvement while balancing governance with