Senior ITSM Process Analyst: Change & Service Governance

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team at our Belfast office. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering MI to support governance and continual service improvement.

You will work under guidance with governance forums, liaising with service owners, vendors, and stakeholders to ensure compliant and controlled release, change, problem, and service design activities.