Senior ITSM Analyst: Process & Change Governance

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to strengthen governance and support for IT service management. You will coordinate ITIL-aligned processes, maintain documentation, and partner with service owners, vendors, and regional teams to ensure compliant and reliable service delivery.

The role emphasizes data-driven insights, risk identification, and continued improvement across Change, Problem, and Service Design processes within a global IT function.